FAQs

Visa
Mastercard

ABOUT PAYMENTS

1. When will my credit card be charged?

If you pay using your credit card directly on our website, your credit card will be charged upon approval of the total order amount. Prior to approval, your order is in the "Verification" or "On Hold" stage, during which you will not be charged. After approval, your credit card will be charged and the order will enter the "Processing" stage.

2. How to use the discount code?

You can enter the discount code when paying, and the system will automatically calculate the discounted price for you.

3.I am a new customer. Why is the 15% off discount not working when I checkout?

1. Has the account cancelled the order before? If yes, you need to cancel the old order before placing a new order.

2. Please change your browser and try to place an order again.

3. If the items in the shopping cart are special items, defective items, combination promotions, flash sale items and some branded items. The 15% discount for new customers cannot be used.

4.Can promo codes/offers be used together?

Discount code can only use once per order. Each order can choose only one promo code when checkout. Discount cannot be stacked.

5. I want to resell products on Marketplaces.

You can sell our products on different platforms, including Anhazon. However, please note that we don't offer special support for reselling on Amazon. This
means we might not provide bulk discounts that alignwith Amazon's prices, nor can we supply authorizationletters, supplier documents, or support
concerning NHP.

SHIPPING AND HANDLING

1. How much for free shipping?

United States (U.S.) DELIVERY

Free shipping over $99 USD before tax.

2. Can I cancel the order if I don't want it?

If you have paid and your order have not been shipped, you can contact customer service to cancel the order and refund.

3. How many days can receive the package after the order was placed?

Usually we will arrange shipping within 1-5 days after placing the order.

After shipping, The package will arrive once the order has been shipped, the package will arrive approximately in 3-14 days.

4. How to tracking the package?

After shipping, you will receive a tracking number which you can check the delivery progress and status at any time. If you have any questions during the delivery process, please contact the relevant courier company.

5. Do I need to worry about package safety during the COVID-19?

Our staff will measure their body temperature every day, and wear masks and gloves during the packing time, but we cannot control the delivery process, so we recommended that you can properly spray alcohol for disinfection after receiving the package.

6. What should I do if the received item is missing or damaged?

If it is due to the lack of stock, we will notify you by email when shipping and refund the corresponding out of stock product; if you do not receive the relevant email reminder, then your order may be missed due to the negligence of the staff. Please contact customer service in time (the order number is required to provide) to apply for a refund or replacement.

We will check the packaging of the products again and again during packing to ensure that they are packaged in a perfect and complete manner. If you receive a damaged product, it is may caused by bumps and squeezing during delivery. Please contact customer service in time (order number and damaged product photos are required) to apply for a refund or replacement.

ABOUT THE `MY ACCOUNT`

1. What are the benefits of registering as a member?

Become a member and be the first to hear about our new products and promotion offers. Join now to start earning 10 points on every $10 purchase. Points can be redeem.

2. How to modify my address and other information?

If you want to change the address after placing the order, please contact customer service to modify it to avoid delivery errors.

3. What should I do if I want a product but is out of stock?

Please add the out-of-stock product to your wish list, and you will receive the arrival notification as soon as the product is restocked.